RESENDING REGULATIONS

TO: SALES AND CUSTOMERS

FM: AFTER-SALE SERVICE DEPARTMENT

RE: NOTICES AFFAIRS

 

l  BROKEN WATCH RESENDING REGULATIONS

1.    Outer Broken ie. glass, hands dropping, etc

Resend watch(es) and ask customers to retain the broken watch(es), so that they can send watches back to us when they are accumulated to 5 pieces. It can reduce the loss both of customers and company. The group leaders can manage to it directly and sign their names on the order forms against the watches resent.

2.    Fittings Broken i.e. Boxes, straps, bracelets, bands, etc

Resend the accessory, i.e. Boxes, straps, bracelets, bands, etc. Sales can manage to deal with the affairs and note it on the order forms.

3.  Functional Problems i.e. Speed slowing down, calendar unworkable, etc

Resend watch(es) and ask customers to retain the broken watch(es), so that they can send watches back to us when they are accumulated to 5 pieces. In this case, group leaders must consult with manager for the decisions, especially the Swiss movement watches.

4.  When watches are being sent back, ask customers to note goods bills with letters: SAMPLE OF BOXES/GIFES/HARDWARES. The insurance value of watch is calculated by $5 per piece.

5.  Customers must choose the post office to ship the watches to us.

6.  We offer compensation to customer for the watches loss and fee of resending.

Goods value more than $40, $5 compensation per piece;

Goods value $30 to $40, $4 compensation per piece;

Less than $30, $3 compensation per piece;

If customers have enjoyed the discount or wholesale price, $2 compensation per piece.

7.  Watches are being held back and confiscated by customs during the resending

Firstly, we will going to keep the compensation and do not play the claim for loss if Customers would have chosen the express company to ship the watches and followed the process we advise.

Secondly, if watches are being confiscated by customs for the reasons of customers not following our requirements, we will ask customers send us $15 more as the shipping fee to resend their watch(es).

 8.  Basically, watches must be sent back when the amount is more than 5 pieces. Swiss

movement watches are under the exception, that is, watches must be sent back

when the amount is 1 piece.

9.    All resending watch or accessory much be new/unused, and should email us in 3 days

after receive the package. If the watch is used, we can’t arrange resending and only can be REPAIR.

NOTE: Watches sending back and resending details

All sales must new a file behind every customer documents with the content of details of watches sending back and resending. So that we can follow the customers well and offer our service perfectly.

l  HOLD BY CUSTOMS RESENDING REGULATIONS
1. WATCHES
A. With Insurance: If customer has purchased the shipping insurance and the package hold by customs, we will arrange FREE resending.
B. Without Insurance
If the customer hasn’t paid the shipping insurance, we would resend the package again, but the resending charged as following:

1pc: Total value x 50% + $20 delivery cost (via EMS);
2pc: Total value x 50% + $20 shipping (via EMS)
3-6pcs: Total value x 50% (via EMS)
More than 6pcs: Total value X 33%

2. BOXES
A. Free box
If the free box detain by Custom: it would be not resend again.
B. Brand box
a. With Insurance
If customer has purchased the shipping insurance and the package hold by customs, we will arrange FREE resending.
b. Without Insurance
If the customer hasn’t paid the shipping insurance, we would resend the package again, but the resending charged as following:

 

1pc: Total value x 50% + $20 delivery cost (via EMS);
2pc: Total value x 50% + $20 shipping (via EMS)
3-6pcs: Total value x 50% (via EMS)
More than 6pcs: Total value X 33%

 

l  NEW ADDRESS

A. if the customer still use the same shipping way as before, so the customer would offer us a new delivery address and the receiver name.

B. if the customer exchange the shipping way, we also suggest the customer offer a new delivery address and the receiver name. It’s just for the safety.

 

l  TAX

If customer is encounter the tax problem, please email us and discuss the detail.

After-sale Service Department